Privacy policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from RS Assets LLC, d/b/a Oak and Reed, and www.oak-reed.com (the “Site”).
Personal Information
We collect Personal Information in connection with a number of different activities, including, but not limited to creating an account, product purchases, customer service inquiries, contests and promotions and customer feedback. To access certain portions of our Site, we require you to register using an email address and password. Some personal data is collected during the registration process. If you create an account with us, your payment information may be stored under your account profile.
Order Information. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including but not limited to your user name, password(s), email address, name, billing address, shipping address, phone number, payment information, and such other information that you may provide. We refer to this information as “Order Information”. This could also include information you give us about someone else (i.e. if you choose to ship a product to a friend or relative).
Device Information. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”. We collect Device Information using cookies, log files, web beacons, tags and pixels. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” are data files that track actions occurring on the Site and collect information including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. We may use additional technology, as it becomes available, to collect Device Information in the future.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Order Information and Device Information.
How we use your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and provide you with information and/or advertising relating to our products or services (depending on your indicated preference).
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site), and to assess the success of our marketing and advertising campaigns.
We may use your information to communicate back to you, to update you on products, services and benefits, to personalize our Site for you, to personalize our advertising, marketing, communications, and promotional offers, to contact you for market research or to provide you with marketing information, newsletters, or other information we think would be of interest to you. In addition, if you make a purchase on our Site, we may send you order and shipping confirmation emails. We will always give you the opportunity to opt out of receiving such materials.
Information obtained through our Site may be intermingled with and used in conjunction with information obtained through sources other than our Site, including both offline and online sources.
Sharing your Personal Information
We share your Personal Information with third parties to help us evaluate, analyze and use the information as described above. For example, we use Shopify to power our online store (visit www.shopify.com/legal/privacy to see how Shopify uses your Personal Information). We also use Google Analytics to help us understand how our customers use the Site (visit www.google.com/intl/en/policies/privacy to see how Google uses your Personal Information, and or visit https://tools.google.com/dlpage/gaoptout to opt out of Google Analytics).
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
We also use your Personal Information to provide you with targeted advertising or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Privacy Precautions
No data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services. However, you can play a role in keeping your Personal Information safe. For example, you should choose an account password that is unique, difficult to guess and confidential. Do not share that password with anyone, and change it from time to time. If you use a shared computer, never choose to have the computer save or remember your password and make sure to log out when you are finished using the Site.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our contact information provided below. Additionally, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Your information will be transferred outside of Europe, including but not limited to the United States and Canada.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You may ask us to do so by contacting us through our contact information provided below.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, or if you have questions or would like to make a complaint, please contact us by email at support@oak-reed.com, or by mail at:
Oak and Reed
Attention: Privacy Compliance
80 19th Street, Brooklyn, New York 11232
United States
California Privacy Rights and The California Consumer Privacy Act
If you are a resident of California, the following sections are intended to provide certain information to you as required by the California Consumer Privacy Act of 2018 (“CCPA”). These sections apply to personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household such as your real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Personal information does not include publicly available information and certain other information that is regulated by other applicable laws.
You have the right to know and the right to request that we disclose certain information to you about our collection of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:
- The categories of personal information we have collected about you
- The categories of sources from which we have collected your personal information
- Our business or commercial purpose(s) for collecting your personal information
- The categories of third parties with whom we have shared your personal information
- The specific pieces of personal information we have collected about you
We do not sell any Personal Information to third parties. We do not sell, rent, or otherwise share your data to any third-party for a business or commercial purpose under any circumstances. However, we are required to let you know that you have the right to opt-out of the sale of your personal information if we ever notify you that we engage in such activity.
You have the right at any time to request that we delete your personal information. However, in some cases we may not be able to delete all or some of your personal information as required or permitted by applicable laws. Or we may need to delay a deletion, for instance, to process transactions you authorize such as a purchase of our products.
We will not discriminate against you for exercising your rights under the CCPA.
To submit a request to exercise any of your rights provided in this notice, please email support@oak-reed.com, or submit your request in writing to our address listed under “Contact Us”. We will evaluate the request and take action where required to do so. Depending on the nature of your request, we may have to verify your identity when you contact us. We do this by asking you to provide us with certain pieces of personal information which we will match with information we have in our possession to verify your identity.
We endeavor to respond to your request as soon as we can. If we are not able to respond to your request within 45 days, we will let you know that we may require additional time (up to 90 total days).
You may also use an agent to exercise your rights on your behalf. If you wish to use an agent, we require that your agent provides written proof that he/she is authorized to act on your behalf, and we may also require your agent to verify his or her own identity. To appoint an agent, please contact us at support@oak-reed.com, or submit your request in writing to our address listed under “Contact Us”. We are not able to respond to more than one “Right to Know” request from a consumer in any 12-month period.
Depending on your specific personal interaction with us or by using this website, we may have collected the following categories of personal information from consumers in the last twelve (12) months: identifiers (e.g. real name, address, email address); characteristics of protected classification under California or Federal law; commercial information (e.g. products purchased, obtained, or considered, or other purchasing or consuming histories); internet or other electronic network activity (e.g. browsing history, search history, or a consumer’s interaction with a website); geolocation data; audio, visual, and similar information; professional or employment related information; inferences drawn from any of the information above to create a profile about a consumer (reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and attitudes); or any other category of information consistent with this Privacy Policy.
Our sources for this information include: information we receive directly from you; information we may have licensed data from third-party data providers; information received from our third-party advertising partners; information received through third party social networks (such as Facebook); or any other sources consistent with this Privacy Policy.
Our business purposes for collecting this information include: to fulfill our contractual obligations with you; to improve our website and our services; to send you updates about our company; to send targeted marketing campaigns; or any other purpose consistent with this Privacy Policy.
As discussed above, we do not sell, rent, or otherwise share your data to any third-party for a business or commercial purpose under any circumstances. However, we may share your data with third-party vendors or service providers engaged by us to help provide the services permitted by the Privacy Policy. Each third-party vendor or service provider is obligated to only use your personal information to provide the contracted services and for no other purpose. Further, each third-party vendor or service provider must contractually agree to robust privacy and security obligation prior to engagement, including the secure deletion of your data upon the termination of our agreement.
California “Do Not Track” Notice. We do not currently recognize and process “do not track” signals from different web browsers. For more information on “do not track” please visit https://allaboutdnt.com/.
California Shine the Light. California law permits California residents to request notice of how their personal information is shared with third parties for direct marketing purposes. If you are a California resident and would like a copy of this notice, please contact us at support@oak-reed.com.