FAQ

What is your shipping policy?

All domestic orders will ship for a flat rate shipping charge, excluding Alaska and Hawaii. Orders over $50.00 will receive free shipping within the USA, excluding Alaska and Hawaii.

Free shipping offers are only valid on online orders at the time of purchase and the order subtotal must be over the advertised dollar amount after discounts and before taxes to qualify for free shipping.

International shipping rates apply to customers outside of the USA. Oversize shipping charges apply within the USA and Internationally.

 

How long will it take to receive my order?

Our goal is to process and ship all orders within 2-3 business days then please allow up to one week transit time within the USA.

 

We are continuing to monitor the circumstances of COVID-19, which may impact the timing of your delivery. Please allow for an additional 5-7 business days for order processing and delivery.

 

What is your return policy?

We hope you enjoy our products as much as we do, however we gladly accept returns of unused and unopened merchandise in resalable condition (all tags and packaging attached) for a refund within 14 days of receipt, subject to and in accordance with our Return Policy.

 

Please note that all shipping costs are not refundable.

 

Sale and clearance items are final sale.

 

Purchases made anywhere other than www.oak-reed.com are not eligible for our return policy.

 

Please refer to our Return Policy for the full terms and conditions that apply.

 

How long does it take to receive a refund?

Please allow 14 days for us to receive, review and process your return if eligible. All shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Credit card adjustments should appear within two billing cycles.

 

Please refer to our Return Policy for the full terms and conditions that apply.

 

My product came damaged, what should I do?

If you have received a defective item please check our Return Policy for procedures on how to return the item to us for an exchange.