FAQ

We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

All domestic orders will ship for a flat rate shipping charge, excluding Alaska and Hawaii. Orders over $50.00 will receive free shipping within the USA, excluding Alaska and Hawaii.

Free shipping offers are only valid on online orders at the time of purchase and the order subtotal must be over the advertised dollar amount after discounts and before taxes to qualify for free shipping. Free shipping offers may be excluded from certain product categories such as dumbbells and weighted items.

International shipping rates apply to customers outside of the USA. Oversize shipping charges apply within the USA and Internationally.

Yes — we do offer international shipping! Shipping rates and delivery times vary based on your location and will be calculated at checkout. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.

Our goal is to process and ship all orders within 2-3 business days. Then please allow up to one week transit time within the USA.

While we will always do our best to provide accurate delivery estimates for you, high shipping volumes may result in delays to those estimates. Additionally, the shipping carriers may also be experiencing a lag in updating tracking information. We will continue to process and ship orders within a few business days and send order and shipping updates as we receive them.

We hope you enjoy our products as much as we do, however we gladly accept returns of unused and unopened merchandise in resalable condition (all tags and packaging attached) for a refund within 14 days of receipt, subject to and in accordance with our Return Policy.

Please note that all shipping costs are not refundable.

Sale and clearance items are final sale.

Purchases made anywhere other than www.oak-reed.com are not eligible for our return policy.

 Please refer to our Return Policy for the full terms and conditions that apply.

To request a refund and start the return process, please email us at support@oak-reed.comand we will provide instructions for shipping your item for return to Oak and Reed, 1412 Broadway #1610 New York, NY 10018, United States.

Please allow 14 days for us to receive, review and process your return if eligible. All shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Credit card adjustments should appear within two billing cycles.

Please refer to our Return Policy for the full terms and conditions that apply.

If you have received a defective item please check our Return Policy for procedures on how to return the item to us for an exchange.

Yes! We love supporting studios, instructors, and wellness professionals. We offer special wholesale pricing for bulk orders. If you’re interested in partnering with us, please reach out through our Contact Us page, and we’ll be happy to provide more details.

We recommend wiping your mat with a damp cloth after every practice. Let it air dry before rolling it up. Spot clean with cold water and mild detergent.

Store your mat rolled up in a cool, dry place. Avoid direct sunlight for extended periods, as this can impact the materials over time.